Powered by Customer Service
"Powered by Customer Service" is the theme which is highlighted in every FluiDyne meeting, advertisement and presentation. This simple thought is a reminder that "Our People" go the extra mile for our customers. The driving force behind this company. We strive to be more flexible in meeting our customers particular needs, and we respond quicker to supply information, product or whatever is needed. The commitment to success of "Our People" includes Customer Service, Quality Control, Manufacturing, Inventory, Accounting, Human Resources, Shipping, and Receiving.
Meet the key people who make the difference
Customer Service & Sales
Joanna has a background as a customer service representative at both RHM and Pabco. These two distributors represent a wide range of products and are well known to fluid power customers in the Michigan area. At FluiDyne Fluid Power Joanna works on many of the complex and detailed product cross-over projects to help our customers.
Customer Service-Inside Sales Team Lead
Dan Granowicz has been in Customer Service for our products for over 10 years and is able to answer questions on the full range of our products. His specialty is Veljan, which is a very popular interchange for the Denison vane pump and motor series.
Technical Customer Service
After assembling and testing pumps in the shop for 12 years, John moved to our Customer Service department as the expert on start up and commissioning. He is very involved in our Return Goods Authorization (RGA) process and is the primary contact for warranty reviews.
Heather joined the FluiDyne team in 2014. She has 15 years experience in customer service previously working at John Deere Landscapes, Federal Mogul, and TRW. Heather’s willingness to learn about our products and helping our customers, makes her a great asset to the FluiDyne sales team!
South America Representative
Edgar has worked in the Fluid Power Industry since 2004 as application and sales engineer for different Fluid Power manufacturers, as well as Fluid Power distributors. His technical customer experience with OEM’s, distributors, and End Users help us provide our technical solutions based on our customer’s requirements.
Ann McGuffie has over 20 years in customer service working with both OEM’s and distributors. She has a diverse product background including janitorial supplies, cutting tools, conveyor systems, pneumatic and hydraulic components and just about everything else in between. Ann’s thirst for product knowledge and commitment to customer service make her a great addition to our FluiDyne sales team!
Marketing Coordinator Team Lead
Margo Rentz graduated from Walsh College with a BBA in Marketing. She has been with FluiDyne since 2011. She is responsible for creating and delivering marketing ideas and activities. She creates marketing materials and manages projects and ensures the company messages are consistent. Projects include developing and maintaining our website while promoting FluiDyne products thru email, blogging, print advertisement, social media and e-newsletter channels. Margo also works in the sales department. She works with our customers entering quotes and purchase orders.
Mark has over 30 years industrial sales experience selling electrical/electronic controls and automation products and providing tech support to OEM and MRO accounts. He has worked closely with engineers on applications, specifications for automotive projects, as well as with plant maintenance supervisors to assist on their projects and inventory management. He is a great asset to our sales team here at FluiDyne!
With over 7 years of sales and customer service experience in logistics and retail sales, William has the ability and knowledge to help assist all customer needs. He finds that there is always a solution for every need. So, he is looking forward to helping you here at FluiDyne! In his free time, he is an avid golfer who plays on the Golf week Amateur Tour and a Musician in a Pop Rock band.
Technical Customer Service
With over 15 years in the industry, Dave has the knowledge to assist customers thru complex sourcing situations. Dave directs the Core in Advance (CIA) program which allows us to quote and repair unusual fluid power products.
Technical Sales-Engineering Team Lead
Scott Mason has been in fluid power sales and engineering for 20+ years, selling and servicing a broad range of products from fittings to hydrostatic drives. He earned his Fluid Power Specialist certification in 1996. In addition to his work in Customer Service, Scott is involved in processing warranty claims and helping customers application specific product recommendations. Scott has been awarded 2 U.S. Patents for high pressure fluid control devices, both used for air bag inflators.
Debra Barriault works with our customers to help provide a steady supply of needed products through the ups and downs of the fluid power industry. She has provided creative suggestions to our customers on different methods of payment to ease financial obligation. Working with customers while keeping cash collection tight, enables us to hold down the costs of business, allowing FluiDyne to serve a wide range of customers with cost effective products.
Sara has worked in the Fluid Power Industry for over 25 years. Most of her career was with a Parker-Hannifin distributor of connector products, where she worked in Purchasing, Operations and Customer Service/Sales. Sara also worked as a Purchasing Agent for a manufacturer of hydrostatic drives.
One of the crucial parts of FluiDyne is our ability to build and ship specialized and exact hydraulic pumps and motors for our customers. With only a few hours to build, test, box and ship product, Joe is the key in this process which saves our customers both time and money.
Production Control/Purchasing Analyst
Brett Wagner has an Associates Degree in Business Analysis from Macomb Community College and will graduate with a Bachelors of Science in Global Supply Chain Management from Wayne State University in the fall of 2019. He’s responsible for the daily updating of shortage, backlog, and current status reports by conducting an MRP material analysis. He also creates build programs and performs work order reviews in the production process. He’s involved in our Purchasing Department by completing many analyses including: purchase history, material orders, procurement scorecards, inventory accuracy, and slow-move inventory.
Doug has been with FluiDyne since 2013 and brings over 35 years experience in material systems management. Doug’s mission is to make sure we have the best possible inventory to support our customer needs.
Sales & Marketing Manager
Nicole Farrell has been with FluiDyne since 1999. She has worked in Accounting, Customer Service and is now the Sales/Marketing Manager. Her experience and intense focus on serving the customers makes her a natural leader in the FluiDyne management team.
Brett Houser has been in the fluid power industry for over 10 years. He spent the majority of his time in Re-manufacturing, Inventory, Assembly and assisted in a shop re-structure of FluiDyne. He moved into purchasing/supply chain management in 2012. He works diligently to make sure the supply chain and purchasing needs are met.
Andy has been with FluiDyne Fluid Power since 2008 and is the remanufacturing supervisor. Andy oversees the remanufacturing process of the hydraulic pumps and motors as well as maintains factory equipment, purchases factory supplies, and works in conjunction with the sales team. Andy has extensive electrical, mechanical, and machining knowledge which he applies on a daily basis at FluiDyne.
President & CEO
Twenty years of hands-on experience and a deep dedication to FluiDyne and our customers makes Will the ideal Manager of Quality Control and the guardian of the back door. Throughout the building, testing and shipping processes, Will reviews the work-in-process to insure we maintain our high commitment to quality by doing it right the first and every time.
Pat is a certified management accountant who comes to FluiDyne with over 20 years of Finance management experience. She will be instrumental in creating policies and control to present the complete, accurate financial picture. Pat will also work to serve and support her internal customers; all FluiDyne departments.
Production Operations Manager
Jeff Caldwell brings 10 years of automotive manufacturing management experience where he has worked in vehicle assembly and powertrain. He brings expertise in Lean Manufacturing and continuous improvement, as well as a strong dedication to quality.